Return Policy
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Return Period:
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If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. The order item (s) must be unused and in original packaging.
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Return Process:
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Please contact our customer service team via email (cs@piscifun.com) to obtain a return authorization.
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For returns due to product damage upon receipt or order errors, the user will not be responsible for shipping costs. In these cases, Piscifun will cover the shipping fees.
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For returns due to personal reasons (such as dislike or change of mind), the user will bear the shipping costs.
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Refund and Exchange Processing:
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After sending back the returned item, please contact our customer service team via email (cs@piscifun.com). We will process your refund or exchange request within 1-2 business days after logistics updates.
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Refunds will be returned to your original payment method, and the time it takes to process may vary depending on your financial institution.
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Return Conditions:
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All returned and exchanged items must be new, unused, and in their original packaging, including all original parts and accessories.
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A proof of purchase (order number) and package tracking number must be included.
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Notes:
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Once an item has been used, it cannot be returned. For defects or damages, please contact Piscifun at cs@piscifun.com for warranty repair or replacement.
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Warranty Policy
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Warranty Period:
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Piscifun offers a one-year limited warranty covering defects in materials and workmanship, starting from the date of purchase.
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Warranty Coverage:
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The warranty applies only to the original purchaser and requires proof of purchase.
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The warranty does not cover product issues due to misuse, accidental damage, or improper maintenance.
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Warranty Claim Process:
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Please contact our customer service team via email (cs@piscifun.com) to report the issue and provide proof of purchase.
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If the issue falls within warranty coverage, we will repair or replace the product at no cost.
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Special Terms:
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Piscifun reserves the right to refuse returns for multiple returns or used items.
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We will not accept orders from customers with a high return rate after purchase.
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Contact Information:
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For more information or assistance, please contact our customer service team via email: cs@piscifun.com.
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